Unlike most providers, we dont plan for our users to be down, even when were upgrading our services or maintaining our systems. For that reason, were removing the SLA clause that allows for scheduled downtime. Going forward, all downtime will be counted and applied towards the customers SLA. We are the first major cloud provider to eliminate maintenance windows from their service level agreement.
via Official Google Enterprise Blog: Destination: Dial Tone — Getting Google Apps to 99.99%.
Wow What will Microsofts response be? Well Microsoft Exchange depends on the setup the company that purchases the software implements. I use Apptix for hosted Exchange services. While we rarely have downtime…we do have some downtime and performance issues over the internet. My clients that use Google Apps also experience similar problems as the Exchange users. The problems are connectivity loss and slowness. I wonder what others use for a hosted email solution now a days besides these two.
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